Legal conditions for access and use

Who we are

This is the corporate website of Iberdrola España, S.A.U., a company belonging to the group of companies headed by IBERDROLA, S.A. To go to the corporate website of IBERDROLA, S.A., please click on the following link. For more information on the structure of the Iberdrola Group, please consult the group's organizational chart by clicking on this link [PDF] or accessing the content of the Policy for the Definition and Coordination of the Iberdrola Group and Foundations of Corporate Organisation.

Iberdrola España, S.A.U. is headquartered in Bilbao (Biscay), at Plaza Euskadi number 5. For more information, please contact us at the following e-mail address:

Iberdrola España, S.A.U. is registered in the Companies' Registry of Biscay in volume 5.448 of the Book of Companies, folio 10, page BI-63980, with tax ID number A-95758355. 

Codes of conduct

IBERDROLA, S.A., parent company of the Iberdrola Group (holding 100% of the share capital of Iberdrola España), takes part in Autocontrol (Association for Self-regulation of Commercial Communication) and adheres to the Code of Conduct in Publicity and the Ethical Code for e-commerce and Interactive Publicity approved by that Association, which are available on its website

Iberdrola España and its employees are also bound by the internal rules of Corporate Governance and its Code of Ethics, which are available to the USER, together with information on compliance, on the website


Iberdrola España provides access to the website under the terms of use described as follows:

Access and users

Access to the website attributes the status of USER to whomsoever does so, and expresses the full and unreserved acceptance on the part of the USER of each one of these TERMS OF USE.

The provision of the service of the Portal is free.


Iberdrola España, to improve the features offered on the website, reserves the right to modify, expand, or temporarily suspend the presentation, configuration, technical specifications, contents and services of the website, unilaterally, at any time without prior notice to the USER.

Likewise, it reserves the right to modify at any time these terms of use and any other specific terms contained in the website.


At Iberdrola España, one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our corporate website without problems.

For this purpose, the website has been developed in compliance with the Web Content Accessibility Guidelines 2.0 issued by W3C (The World Wide Web Consortium), as it is certified by Technosite, business belonging to the Foundation ONCE. For more information on accessibility criteria for the portal, please refer to the Accessibility section on the IBERDROLA website.


Iberdrola España guarantees that all the content and services offered on respect the principle of human dignity, the principle of non-discrimination on the grounds of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance, as well as the principle of the protection of youth and childhood.

Conditions of use

The USER undertakes to make proper use of the content and services of, which may under no circumstances be used for illegal purposes or purposes which may be contrary to civil order, the defence of the nation or public health. Any use by the USER of the content and services must respect the principles stated in the above paragraph.

The USER is expressly authorised to view all the information contained on the website, as well as to make private copies of such information on their own computer systems, so long as such content is intended solely for the USER's personal use and is not subsequently transferred to third parties.

Intellectual and industrial property

The intellectual and industrial property rights contained in the web pages of, their graphic design and computer codes, including the trade names, brands and distinctive signs, are the property of Iberdrola España, except where it is stated that they are the property of another.

Any reproduction, distribution, marketing or transformation of the content without express authorisation by the owners constitutes an infringement of the intellectual and industrial property rights protected by law.

Iberdrola España may initiate any administrative, civil or criminal proceedings if the USER infringes any of these rights.

Exclusion of guarantees and responsibilities

Access to and use of the pages is the sole and exclusive responsibility of the USER.

Iberdrola España assumes no responsibility for the accuracy, veracity and validity of the information not elaborated by the Company and whose content belongs to third party information sources. In this regard, Iberdrola España shall only be liable for its own services and the content directly elaborated by it and identified by its copyright as a brand, intellectual or industrial property of Iberdrola España.

Iberdrola España neither guarantees nor is liable for damages of any kind arising from the following circumstances:

  • The lack of continuity of the operation of, including the incorrect operation of the web pages.
  • The lack of use, suitability or validity of the services and content offered on with regard to the results and expectations of the USER.
  • The existence of viruses or programs on the USER's computer or due to the presence of viruses in the services provided by third parties through
  • The knowledge that unauthorised third parties may have regarding the category, conditions, characteristics and circumstances of the USER's access and use of the website, and of the information and services.
  • Under no circumstance, including negligence, loss of business, loss of use, loss of profits, loss of data, due to indirect, secondary, special or consequential damages resulting from access to or use of the services of the website, or otherwise included within its scope. 

Use of cookies

The pages uses own and third-party cookies to facilitate web page browsing and obtain greater effectiveness and personalisation of the services offered to USERS. For more information about their use, consult the section on Iberdrola España S.A.U.'s Cookie Policy.

English translation

All the information and documentation available in the English version of this website is provided for informational purposes only. In the event of a discrepancy between the content of the English version and the original Spanish version, the latter shall take precedence.

Jurisdiction and applicable legislation

These Terms of Use shall be governed by the provisions of Spanish legislation.

In the event of any discrepancy or dispute as a result of the interpretation or application of these Terms of Use, in general, Iberdrola España and the USER expressly waive any other jurisdiction that may correspond to them, and submit to the jurisdiction of the Courts and Tribunals of the USER's place of residence. If the USER resides outside of Spain, Iberdrola España and the USER expressly waive any other jurisdiction that may correspond to them, and submit to the jurisdiction of the Courts and Tribunals of Madrid.


Access as registered user

To access certain services, it is necessary to register as a REGISTERED USER of The data required to complete the Registration Form are provided freely and voluntarily, and the data must be accurate and truthful.

The USER undertakes to make proper use of, and not to disclose to any third party, his/her username and password, and to communicate to Iberdrola España as soon as possible the loss, theft or any other risk of access to his/her username and password.

When registering as a REGISTERED USER, the USER agrees that his/her personal data and/or any other data provided may be processed automatically or manually.

Protection of personal data

At Iberdrola España we look after you. Therefore Iberdrola España guarantees the security and confidentiality of the personal data you provide us as a USER of, in compliance with the provisions of Act 15/1999, of December 13, relating to the Protection of Personal Data.

Unless otherwise indicated in the forms of the website where USER data are collected, the only purpose for the collection and processing of personal data is to manage the information provided in the enquiries that the USER submits to Iberdrola España through the website, to monitor compliance with the Terms of Use of the website, and to fulfil our legal obligations.

The data requested from the USER on the website forms are mandatory, unless otherwise stated on the corresponding form. If the USER does not provide the mandatory data requested, Iberdrola España will not be able to process the form.

The data obtained are subject to the security measures and privacy policy approved by Iberdrola España according to the regulations in force at any given time.

Should the request include personal data relating to natural persons other than the individual making the request, the USER must inform them of the content of this clause before their inclusion, in accordance with section 5.4 of Act 15/1999, on Personal Data Protection.

As established in the Act on Personal Data Protection (LO 15/1999), the USER may, at any time, exercise his/her right to access, correct, oppose or cancel personal data by sending a letter, together with a copy of his/her ID card or passport, through the channels established in Royal Decree 1720/2007, of December 21, approving the Regulations that implement Act 15/1999, of December 13, on Personal Data Protection.


The pages provide links to other websites or content which is the property of third parties. The sole purpose of the links is to provide the USER with the possibility of complementing information through these links. Iberdrola España does not under any circumstances accept any liability for the results that may arise from the USER accessing these links.

The USER and, in general, any natural person or legal entity intending to establish any technical link between its website and the website, must obtain prior written authorisation from Iberdrola España. The establishment of the link does not imply under any circumstances the existence of a relationship between Iberdrola España and the owner of the site with which the link is established, or the acceptance or approval of its content or services by Iberdrola España.