Legal conditions for access and use

Who we are

This is the corporate website of Iberdrola España, S.A.U., a company belonging to the group of companies headed by IBERDROLA, S.A. To go to the corporate website of IBERDROLA, S.A., please click on the following link. For more information on the structure of the Iberdrola Group, please consult the group's organizational chart by clicking on this link or accessing the content of the Policy for the Definition and Coordination of the Iberdrola Group and Foundations of Corporate Organisation.

Iberdrola España, S.A.U. is headquartered in Bilbao (Biscay), at Plaza Euskadi number 5. For more information, please contact us at the following e-mail address: comunicacion.iberdrolaespana@iberdrola.es.

Iberdrola España, S.A.U. is registered in the Companies' Registry of Biscay in volume 5.448 of the Book of Companies, folio 10, page BI-63980, with tax ID number A-95758355. 

Codes of conduct

IBERDROLA, S.A., parent company of the Iberdrola Group (holding 100% of the share capital of Iberdrola España), takes part in Autocontrol (Association for Self-regulation of Commercial Communication) and adheres to the Code of Conduct in Publicity and the Ethical Code for e-commerce and Interactive Publicity approved by that Association, which are available on its website www.autocontrol.es.

Iberdrola España and its employees are also bound by the internal rules of Corporate Governance and its Code of Ethics, which are available to the USER, together with information on compliance, on the website www.iberdrolaespana.es

I. GENERAL TERMS AND CONDITIONS OF ACCESS AND USE OF THE WEBSITE

Iberdrola España provides access to the www.iberdrolaespana.es website under the terms of use described as follows:

Access and users

Access to the www.iberdrolaespana.es website attributes the status of USER to whomsoever does so, and expresses the full and unreserved acceptance on the part of the USER of each one of these TERMS OF USE.

The provision of the service of the Portal is free.

Modification

Iberdrola España, to improve the features offered on the website, reserves the right to modify, expand, or temporarily suspend the presentation, configuration, technical specifications, contents and services of the website, unilaterally, at any time without prior notice to the USER.

Likewise, it reserves the right to modify at any time these terms of use and any other specific terms contained in the www.iberdrolaespana.es website.

Accessibility

At Iberdrola España, one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our corporate website without problems.

For this purpose, the website has been developed in compliance with the Web Content Accessibility Guidelines 2.0 issued by W3C (The World Wide Web Consortium), as it is certified by Technosite, business belonging to the Foundation ONCE. For more information on accessibility criteria for the www.iberdrolaespana.es portal, please refer to the Accessibility section on the IBERDROLA website.

Content

Iberdrola España guarantees that all the content and services offered on www.iberdrolaespana.es respect the principle of human dignity, the principle of non-discrimination on the grounds of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance, as well as the principle of the protection of youth and childhood.

Conditions of use

The USER undertakes to make proper use of the content and services of www.iberdrolaespana.es, which may under no circumstances be used for illegal purposes or purposes which may be contrary to civil order, the defence of the nation or public health. Any use by the USER of the content and services must respect the principles stated in the above paragraph.

The USER is expressly authorised to view all the information contained on the website, as well as to make private copies of such information on their own computer systems, so long as such content is intended solely for the USER's personal use and is not subsequently transferred to third parties.

Intellectual and industrial property

The intellectual and industrial property rights contained in the web pages of www.iberdrolaespana.es, their graphic design and computer codes, including the trade names, brands and distinctive signs, are the property of Iberdrola España, except where it is stated that they are the property of another.

Any reproduction, distribution, marketing or transformation of the content without express authorisation by the owners constitutes an infringement of the intellectual and industrial property rights protected by law.

Iberdrola España may initiate any administrative, civil or criminal proceedings if the USER infringes any of these rights.

Exclusion of guarantees and responsibilities

Access to and use of the www.iberdrolaespana.es pages is the sole and exclusive responsibility of the USER.

Iberdrola España assumes no responsibility for the accuracy, veracity and validity of the information not elaborated by the Company and whose content belongs to third party information sources. In this regard, Iberdrola España shall only be liable for its own services and the content directly elaborated by it and identified by its copyright as a brand, intellectual or industrial property of Iberdrola España.

Iberdrola España neither guarantees nor is liable for damages of any kind arising from the following circumstances:

  • The lack of continuity of the operation of www.iberdrolaespana.es, including the incorrect operation of the web pages.
  • The lack of use, suitability or validity of the services and content offered on www.iberdrolaespana.es with regard to the results and expectations of the USER.
  • The existence of viruses or programs on the USER's computer or due to the presence of viruses in the services provided by third parties through www.iberdrolaespana.es.
  • The knowledge that unauthorised third parties may have regarding the category, conditions, characteristics and circumstances of the USER's access and use of the website, and of the information and services.
  • Under no circumstance, including negligence, loss of business, loss of use, loss of profits, loss of data, due to indirect, secondary, special or consequential damages resulting from access to or use of the services of the website, or otherwise included within its scope. 

Use of cookies

The www.iberdrolaespana.es pages uses own and third-party cookies to facilitate web page browsing and obtain greater effectiveness and personalisation of the services offered to USERS. For more information about their use, consult the section on Iberdrola España S.A.U.'s Cookie Policy.

English translation

All the information and documentation available in the English version of this website is provided for informational purposes only. In the event of a discrepancy between the content of the English version and the original Spanish version, the latter shall take precedence.

Jurisdiction and applicable legislation

 

These Terms of Use shall be governed by the provisions of Spanish legislation.

In the event of any discrepancy or dispute as a result of the interpretation or application of these Terms of Use, in general, Iberdrola España and the USER expressly waive any other jurisdiction that may correspond to them, and submit to the jurisdiction of the Courts and Tribunals of the USER's place of residence. If the USER resides outside of Spain, Iberdrola España and the USER expressly waive any other jurisdiction that may correspond to them, and submit to the jurisdiction of the Courts and Tribunals of Madrid.

II. PRIVACY POLICY

Iberdrola España, S.A.U. ("Iberdrola" or the "Company") is committed to protecting your privacy and guarantees compliance with the legislation on the protection of personal data and, in particular, that your personal information will be processed: in a lawful, loyal and transparent manner; in accordance with specific explicit and legitimate purposes; only if it is adequate, relevant and limited to what is necessary in relation to the processing; accurate and up to date; in such a way as to allow identification of the data subject only for the time necessary for the purposes of processing; guaranteeing their security.

However, certain processing of personal data may be subject to other privacy notices that will be provided to you at the specific time in which they are requested or processed. In the event of any updates to this privacy notice, we will notify you in writing in a timely manner. You should read this notice, and any updates to it, in order to know the purpose of the processing of your personal data by Iberdrola España, S.A.U. and the circumstances thereof.

What personal data do we collect and process from you?

Iberdrola shall only process your data needed to comply with the purposes detailed below. The data are your name and surname, and your email address.

Iberdrola collects and processes your personal data as a consequence of your request of information.

Who is responsible for the processing of your personal data?

Iberdrola España, S.A.U.

Plaza Euskadi 5, Bilbao (Bizkaia)

Data Protection Officer: dpo@iberdrola.es

For what purposes do we process your data?

The information you provide us with will be treated with the following purposes:

  • Management and processing of the queries that you send us

What is the legitimacy for the processing of your data?

The legal basis for the treatment of your data according to the aforesaid purposes is the consent given through the checkbox to that effect.

How do we collect your personal data?

You provide us with your personal information through the form on our web page If you do not provide us with your requested personal information, we are not able to handle your request.

How long do we keep your data?

The personal data provided will be kept during the time necessary to process your request and, once it has elapsed, for the time necessary to comply with our legal obligations and, in any case, once the statute of limitations for any legal actions involved has expired.

To whom will your information be communicated?

Your data will not be communicated to any other company, except in those cases where we expressly inform you upon request of your data.

What are your rights?

You have the right of access to the personal data being processed, as well as the right to request the rectification of inaccurate data or, where appropriate, to request their erasure when the data are no longer necessary for the purposes for which they were collected, as well as the right to object and restrict the processing and the data portability. If your consent was obtained, you have the right to revoke it at any time.

You may exercise said rights by sending an e-mail to: dpo@iberdrola.es

In the event that you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the Spanish Data Protection Agency or equivalent control authority.

More Information

We have implemented the necessary technical measures to protect your data and information from accidental loss, unauthorized access, use and disclosure. However, despite the diligent implementation of such measures, the user should be aware that security measures are not indefeasible. Iberdrola is not responsible for the actions of third parties who, in violation of these measures, access the aforementioned data and information.